Effective 2026-07-07 · [COMPANY LEGAL NAME] ("we"). Placeholder fields in brackets are completed before checkout opens.
Before shipment (cancellation)
Full refund anytime before your order ships. One email. No questions, no fee.
After delivery (returns)
30 days from delivery, unused and in original packaging: full refund minus return postage. Fit problems after our size-confirmation process: free exchange — we made the sizing promise, we own it.
Dog vetoes
If your dog genuinely won't wear it, that counts as a fit problem within the 30-day window. Talk to support; we're reasonable people building a dog-first product.
How refunds are paid
Original payment method, within 7 business days of approval. Refund and cancellation reasons are collected (one dropdown) to make the product better.